Return & Refund Policy

At Oolive, we prioritize your satisfaction by offering high-quality products and excellent customer service. We understand that sometimes a purchase may not meet your expectations or you may change your mind. Our cancellation and return policy is designed to make the process smooth and stress-free, keeping in mind both customer needs and the challenges of handling large items. We want to ensure you have peace of mind when choosing the right chair or furniture online.

Cancellations:

Order Not Processed: If your order has not been processed or fulfilled, you can cancel it directly from your account or request a cancellation by connecting us on our WhatsApp support. Please note that cancellation is not always guaranteed. If the order is successfully canceled before processing, a full refund will be issued. The refund will be credited back to the original payment method within 2-5 working days, depending on the payment method.

Order Processed: Once an order has been processed and fulfilled, it cannot be canceled. If delivery is refused, a 20% logistics charge will be deducted from the refund to cover both delivery and return costs. The refund will be processed once the shipment is on its way back to the source and may take 4-7 working days to be credited back to the original payment method.

Note: Free shipping from Oolive applies only to successful orders. If a customer cancels or rejects an order after it has been shipped, the shipping cost will be the customer's responsibility.

Return and Replacement: 

If you have any issues after receiving your chair, reach out to our friendly support team via WhatsApp. They will work diligently to find the best solution. Oolive offers a parts replacement/return policy, detailed below.

A product purchased from Oolive is eligible for parts replacement or return within 10 days of delivery if it meets any of the following conditions:

Simple Replacement: If a minor issue can be fixed with a replacement part, we’ll send it to you at no extra cost.

Partial Replacement/Return: If only certain parts of your chair are problematic, we’ll replace those parts or accept them for return.

Full Replacement/Return: If your entire chair is damaged, incorrect, or unusable, we’ll offer a full replacement or refund. Your satisfaction is important to us!

Product Issues:

  1. a) The product delivered is different from what was ordered.
  2. b) The product arrived damaged or defective upon opening.
  3. c) Items or accessories described as “In the Box” were missing.

Reporting Damages:

  1. Products received in a physically damaged condition or with defects must be reported within 48 hours of delivery, along with valid images or video evidence of the damage, to be eligible for a replacement. Reports made after 48 hours will not be accepted.

Resolution Policy:

2.1 Oolive reserves the right to address return requests for in-transit damage, missing items, or incorrect deliveries by providing a replacement part free of charge. If the part is unavailable, a return and full refund will be initiated.

2.2 Oolive also reserves the right to either process a refund to the original payment method, replace the product, or issue a refund as a voucher redeemable for any product on our website.

Important Note: Every effort is made to ensure that product details are accurate. Since dimensions are measured by hand, slight variations may occur. While images represent the standard product, minor color differences may arise due to lighting, photography, or monitor settings. Warranty or return requests do not cover minor imperfections that meet design specifications or do not significantly affect the product’s functionality. Please review the FAQs below for a better understanding of our return process.